Returns Policy

Returns & exchanges

I gladly accept returns, exchanges and cancellations

Please contact me within: 14 days of delivery if you wish to return the item. 

Ship items back to me within: 30 days of delivery

Request a cancellation within: 24 hours of purchase

The following items can not be returned or exchanged, unless they arrive damaged or defective.

I can't accept returns for:

Custom orders that have been personalised.

Items on sale.

Conditions of return

Buyers are responsible for return shipping costs.

If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Should the item unfortunately arrive damaged please get in touch to arrange a refund or exchange,.

Return address :

Fran's Crafts, 

Bryn Talch, 

Brookfield Road, 

Welshpool, 

Powys, 

SY21 7QA 

Please do not hesitate to contact me if you have any questions about your order.